:root{--ink:#30272e;--muted:#837b80;--line:#eae5e7;--paper:#f7f5f4;--brand:#9d3154;--rose:#f5e8ed;--green:#267456;--green-bg:#eaf4ee;--amber:#976b25;--amber-bg:#fff5df;--white:#fff;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper);font-size:14px;line-height:1.5}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.5;cursor:default}a{color:var(--brand)}button{border:1px solid var(--line);background:white;border-radius:8px;padding:9px 14px;color:var(--ink);font-weight:550}button:hover{background:#faf7f8}button.primary{background:var(--brand);color:white;border-color:var(--brand)}button.primary:hover{background:#842544}button.small{font-size:12px;padding:6px 10px}button.ghost{border-color:transparent;background:transparent}button.danger{color:#ac3941}.shell{display:grid;grid-template-columns:226px minmax(0,1fr);min-height:100vh}.sidebar{background:#fff;border-right:1px solid var(--line);padding:29px 20px;display:flex;flex-direction:column;gap:30px;position:sticky;top:0;height:100vh}.brand{display:flex;gap:11px;align-items:center}.brand-mark{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:var(--brand);color:white;font:italic 37px Georgia,serif;line-height:1}.brand strong{font-size:17px;font-weight:650;letter-spacing:-.4px}.brand small{display:block;color:var(--muted);font-size:11px;letter-spacing:1.1px;text-transform:uppercase}.workspace{font-size:12px;background:var(--paper);padding:12px;border-radius:9px;color:#645b61}.workspace b{display:block;color:var(--ink);font-weight:600}.workspace .dot{margin-right:6px}.nav{display:grid;gap:6px}.nav button{border:0;text-align:left;padding:12px 13px;background:transparent;display:flex;gap:11px;align-items:center;font-size:13px;font-weight:500;border-radius:8px}.nav button.active{background:var(--rose);color:var(--brand);font-weight:650}.nav button:hover{background:#faf7f8}.nav .count{margin-left:auto;background:white;border-radius:5px;min-width:20px;text-align:center;font-size:11px}.nav svg,.icon svg{width:18px;height:18px;stroke-width:1.7;fill:none;stroke:currentColor;flex:none}.sidebar-footer{margin-top:auto;border-top:1px solid var(--line);padding-top:20px;font-size:11px;color:var(--muted)}.profile{display:flex;align-items:center;gap:10px;margin-top:15px}.avatar{width:34px;height:34px;background:var(--rose);color:var(--brand);display:grid;place-items:center;border-radius:50%;font-size:12px;font-weight:650}.profile b{display:block;color:var(--ink);font-size:12px}.profile button{margin-left:auto}.content{min-width:0}.topbar{height:73px;padding:0 34px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;background:rgba(255,255,255,.55);font-size:12px;color:var(--muted)}.topbar b{color:#6a6067;font-weight:500}.topbar span+span{margin-left:12px}.badge{font-size:11px;display:inline-flex;align-items:center;gap:6px;padding:4px 8px;border-radius:5px;font-weight:550;white-space:nowrap}.badge.green{background:var(--green-bg);color:var(--green)}.badge.rose{background:var(--rose);color:var(--brand)}.badge.amber{background:var(--amber-bg);color:var(--amber)}.badge.gray{background:#f1eff0;color:#73676f}.dot{width:6px;height:6px;border-radius:50%;display:inline-block;background:currentColor}.main{padding:28px 34px 35px;max-width:1650px;margin:auto}.notice{background:#fff8ea;border:1px solid #f0e3c6;border-radius:9px;padding:12px 16px;display:flex;align-items:center;justify-content:space-between;gap:20px;font-size:12px;color:#8c6d35;margin-bottom:24px}.notice p{margin:0}.notice b{font-weight:650}.heading{display:flex;align-items:flex-end;justify-content:space-between;gap:15px;margin-bottom:25px}.eyebrow{text-transform:uppercase;letter-spacing:1.5px;font-size:10px;color:var(--brand);font-weight:700;margin:0 0 8px}h1{font-size:28px;letter-spacing:-.9px;font-weight:600;margin:0 0 6px;line-height:1.2}h2{font-size:16px;letter-spacing:-.3px;margin:0;font-weight:650}h3{font-size:13px;font-weight:650;margin:0}p{margin:5px 0}.sub{font-size:12px;color:var(--muted)}.actions{display:flex;gap:8px;align-items:center}.panel{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.panel-head{padding:17px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.panel-body{padding:20px}.flow-grid{display:grid;grid-template-columns:minmax(245px,.9fr) minmax(290px,1.15fr) minmax(270px,1fr);gap:18px;align-items:start}.steps{padding:16px;max-height:590px;overflow:auto}.step{display:flex;gap:12px;align-items:center;width:100%;border:1px solid var(--line);padding:12px;border-radius:9px;text-align:left;position:relative;margin-bottom:17px;background:white;box-shadow:0 2px 3px #29202a03}.step:after{content:'';height:18px;width:1px;background:#d7cdd1;position:absolute;top:100%;left:27px}.step:last-child:after{display:none}.step.selected{border-color:#b55776;background:#fdf9fa;box-shadow:0 0 0 2px #9d315410}.step-symbol{width:31px;height:31px;border-radius:8px;background:#f5eff2;display:grid;place-items:center;color:var(--brand);font-size:15px;flex:none}.step-title{font-size:12px;font-weight:650;display:block}.step-id{font-size:10px;color:var(--muted);font-weight:400}.step-type{font-size:9px;margin-left:auto;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}.flow-footer{border-top:1px solid var(--line);padding:12px 16px;display:flex;justify-content:space-between;align-items:center;font-size:10px;color:var(--muted)}.inspector{padding:18px 20px}.field{display:block;margin-bottom:16px}.field>span,.field>label{display:block;color:#62575e;font-size:11px;font-weight:600;margin-bottom:6px}.field input,.field textarea,.field select,input.search{width:100%;border:1px solid #dfd8dc;border-radius:7px;background:#fff;color:var(--ink);padding:9px 10px;font-size:12px}.field textarea{resize:vertical;min-height:96px;line-height:1.6}.field input:focus,.field textarea:focus,.field select:focus{border-color:#b15b79;outline:2px solid #f2dce4}.help{font-size:10px;color:var(--muted);margin:7px 0 16px}.options{display:grid;gap:12px;margin-top:8px}.option{padding:12px;border:1px solid var(--line);border-radius:8px;background:#fcfbfb}.option .field{margin-bottom:9px}.row{display:flex;gap:10px}.row>*{flex:1;min-width:0}.option .row input{min-width:0}.divider{height:1px;background:var(--line);margin:18px 0}.mini-label{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.9px}.phone-panel{border:none;background:transparent}.phone-wrap{border:1px solid #e2dade;background:white;border-radius:22px;padding:9px;box-shadow:0 15px 34px #4a24340a}.phone{border:1px solid #e4dfdf;border-radius:16px;overflow:hidden;background:#f2eeea}.phone-head{background:#fff;padding:15px 12px;display:flex;gap:9px;align-items:center;border-bottom:1px solid #e9e3e1}.phone-head .avatar{background:#f2e4ea;font:italic 22px Georgia}.phone-head b{font-size:12px;display:block}.phone-head small{font-size:9px;color:var(--green)}.phone-head .dots{margin-left:auto;color:#89828a}.chat{height:377px;padding:16px 12px;overflow:auto;background-image:radial-gradient(#d9d0cb70 .6px,transparent .6px);background-size:12px 12px}.chat-date{text-align:center;margin:0 auto 17px;font-size:9px;color:#827974}.bubble{padding:10px 11px 6px;background:white;border-radius:0 8px 8px 8px;box-shadow:0 1px 2px #0000000b;margin:8px 28px 8px 0;font-size:11px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.out{margin:8px 0 8px 28px;background:#dcefe2;border-radius:8px 0 8px 8px}.bubble small{display:block;text-align:right;color:#8a8b83;font-size:8px;margin-top:4px}.chat-compose{padding:10px;background:#f8f6f3;display:flex;gap:7px;border-top:1px solid #e8e2df}.chat-compose input{background:white;border:1px solid #e6e0dd;border-radius:20px;padding:9px 12px;min-width:0;flex:1;font-size:11px}.chat-compose button{border-radius:50%;background:var(--green);color:white;border:none;width:34px;height:34px;padding:0}.simulation-note{text-align:center;font-size:10px;color:var(--muted);margin-top:13px}.simulation-result{margin-top:10px;font-size:11px;color:var(--green);padding:10px;background:var(--green-bg);border-radius:8px}.inspector-title{display:flex;justify-content:space-between;gap:10px}.card-note{padding:13px 16px;background:#faf7f8;font-size:11px;color:#88737e;border-top:1px solid var(--line)}.stats-line{display:flex;gap:22px;padding:0 0 21px;color:var(--muted);font-size:11px}.stats-line b{font-size:16px;color:var(--ink);margin-right:6px;font-weight:600}.inbox{display:grid;grid-template-columns:285px minmax(0,1fr);min-height:570px}.contacts{border-right:1px solid var(--line);max-height:640px;overflow:auto}.contact{width:100%;border:0;border-radius:0;border-bottom:1px solid var(--line);text-align:left;display:flex;gap:11px;padding:18px;background:white}.contact.active{background:#fbf1f5}.contact b{font-size:12px}.contact p{font-size:11px;color:var(--muted);margin:3px 0 8px}.conversation{display:flex;flex-direction:column;min-height:560px}.conversation .chat{flex:1;height:360px}.conversation .bubble{max-width:75%;font-size:12px;width:fit-content;min-width:140px}.conversation .bubble.out{margin-left:auto}.conversation .chat-compose{padding:14px}.conversation .chat-compose input{font-size:12px}.conversation .chat-compose button{border-radius:8px;width:auto;padding:0 16px;height:37px}.empty{padding:65px 25px;text-align:center;color:var(--muted);font-size:13px}.empty .empty-mark{width:55px;height:55px;background:var(--rose);color:var(--brand);border-radius:16px;margin:0 auto 16px;display:grid;place-items:center;font-size:23px}.empty h2{color:var(--ink);margin-bottom:8px}.empty p{max-width:320px;margin:0 auto;line-height:1.8}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{font-size:10px;text-transform:uppercase;letter-spacing:.7px;color:var(--muted);font-weight:550;background:#fcfbfb}th,td{padding:15px 20px;border-bottom:1px solid var(--line);vertical-align:top}td small{display:block;color:var(--muted);font-size:10px;margin-top:3px}td select{border:1px solid var(--line);padding:6px;border-radius:6px;background:white;font-size:11px}.settings-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(250px,.8fr);gap:20px;max-width:1050px}.check{display:flex;gap:8px;font-size:12px;align-items:flex-start;margin:15px 0}.check input{accent-color:var(--brand);margin-top:4px;flex:none}.instructions{font-size:12px;color:#766b72}.instructions ol{padding-left:18px}.instructions li{margin-bottom:17px}.instructions strong{color:var(--ink);font-weight:600}.instructions code,.code{font-size:11px;background:#f4eff1;padding:2px 4px;border-radius:3px;overflow-wrap:anywhere}.status-list{display:grid;gap:14px;margin-top:16px}.status-item{display:flex;justify-content:space-between;font-size:11px;color:var(--muted);gap:15px}.status-item b{color:var(--ink);font-weight:500}.linkbutton{display:inline-block;border:1px solid var(--line);background:white;border-radius:8px;padding:9px 14px;text-decoration:none;color:var(--ink);font-weight:550;font-size:12px}.login{min-height:100vh;display:grid;place-items:center;padding:35px;background:radial-gradient(ellipse at 20% 20%,#f0dce4 0,transparent 45%),var(--paper)}.login-card{width:420px;max-width:100%;background:white;border:1px solid var(--line);border-radius:16px;padding:35px;box-shadow:0 16px 80px #65364b0a}.login-card .brand{margin-bottom:30px}.login-card h1{font-size:24px}.login-card form{margin-top:24px}.login-card button.primary{width:100%}.loading{min-height:100vh;display:grid;place-content:center;justify-items:center;color:var(--muted);gap:10px}.error-box{font-size:12px;color:#ad3d43;background:#fff0f0;padding:12px;border-radius:8px;margin:15px 0;white-space:pre-wrap}#toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,20px);background:#332b31;color:white;border-radius:9px;padding:12px 20px;box-shadow:0 6px 25px #0002;font-size:12px;z-index:20;opacity:0;pointer-events:none;transition:.2s;max-width:90vw}#toast.show{opacity:1;transform:translate(-50%,0)}.mobile-brand{display:none}.delivery-error{padding:12px 16px;background:#fff1ee;color:#995247;font-size:11px;border-bottom:1px solid #f3d6d0;display:flex;justify-content:space-between;gap:15px}.template-form{padding:15px;background:#faf8f9;border-top:1px solid var(--line)}details summary{cursor:pointer;color:var(--brand);font-size:12px}.template-form .row{margin-top:12px}.toolbar{display:flex;align-items:center;gap:10px}.toolbar select{font-size:11px;border:1px solid var(--line);border-radius:6px;padding:6px;background:white}.unsaved{color:var(--amber);font-size:11px}.live-info{font-size:11px;color:var(--muted);padding:10px 16px;border-top:1px solid var(--line)}
@media(min-width:1500px){.chat{height:425px}.steps{max-height:650px}}
@media(max-width:1170px){.shell{grid-template-columns:190px minmax(0,1fr)}.sidebar{padding:25px 14px}.main{padding:25px 22px}.topbar{padding:0 22px}.flow-grid{grid-template-columns:minmax(220px,1fr) minmax(270px,1.2fr)}.phone-panel{grid-column:1 / -1;max-width:370px;width:100%;justify-self:center}.phone-panel .chat{height:350px}.steps{max-height:650px}}
@media(max-width:760px){.shell{display:block}.sidebar{height:auto;position:relative;padding:16px;gap:15px;border-right:0;border-bottom:1px solid var(--line)}.sidebar>.brand,.workspace,.sidebar-footer{display:none}.nav{display:flex;overflow:auto;gap:5px}.nav button{padding:10px;white-space:nowrap;font-size:12px}.nav svg{display:none}.mobile-brand{display:flex}.topbar{height:65px;padding:0 17px}.topbar .breadcrumb{display:none}.main{padding:22px 16px}.heading{align-items:flex-start}.heading h1{font-size:24px}.heading .actions{flex-wrap:wrap;justify-content:flex-end}button{padding:8px 10px;font-size:12px}.notice{align-items:flex-start;padding:12px;gap:10px}.flow-grid{display:flex;flex-direction:column}.flow-grid>*{width:100%}.steps{max-height:270px}.settings-grid{display:block}.settings-grid>.panel{margin-bottom:18px}.inbox{grid-template-columns:1fr}.contacts{max-height:180px;border-right:0;border-bottom:1px solid var(--line)}.contact{padding:10px 15px}.conversation{min-height:470px}.stats-line{gap:15px;flex-wrap:wrap}.phone-panel{align-self:center}.row{flex-wrap:wrap}.row>*{min-width:100px}.table-wrap th,.table-wrap td{padding:12px}.inspector{padding:18px}.topbar .badge{font-size:10px}.topbar .mobile-brand strong{font-size:14px}.topbar .brand-mark{width:30px;height:30px;font-size:29px}}

.sim-heading{border:0;padding:0 2px 14px}

.inspector{max-height:590px;overflow:auto}@media(max-width:760px){.inspector{max-height:none}}
.inbox-tools{padding:12px 16px;display:grid;gap:8px;border-bottom:1px solid var(--line)}.inbox-tools input,.inbox-tools select,.ownership-bar select{width:100%;padding:9px;border:1px solid #dfe8e4;border-radius:9px;background:white;font:inherit;color:inherit}.owner-label{display:block;margin-top:6px;font-size:11px;color:#5c7269}.ownership-bar{padding:12px 20px;background:#f4f8f5;border-bottom:1px solid #dfe8e4;display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap}.ownership-bar form{display:flex;gap:6px;align-items:center}.ownership-bar select{max-width:170px}.internal-notes{padding:18px 20px;border-top:1px solid #dfe8e4;background:#fcfaf4}.internal-notes h3{margin:0 0 6px;font-size:15px}.note-list{max-height:240px;overflow:auto;margin-bottom:12px}.staff-note{background:#fff6db;border:1px solid #f0e1b3;border-radius:10px;padding:10px 12px;margin:8px 0}.staff-note p{margin:0 0 6px;white-space:pre-wrap;overflow-wrap:anywhere}.staff-note small{color:#796942}.internal-notes textarea{width:100%;min-height:72px;padding:10px;border:1px solid #ddd8c7;border-radius:9px;font:inherit;resize:vertical;margin-bottom:8px}.internal-notes form{display:grid;justify-items:start;width:100%}.internal-notes .help{margin:0 0 10px}.conversation{overflow:auto}.chat{flex:none;min-height:210px;max-height:430px}.ownership-bar .actions{flex-wrap:wrap}@media(max-width:700px){.ownership-bar{padding:12px}.ownership-bar .actions{width:100%}.internal-notes{padding:14px}.chat{min-height:180px;max-height:330px}}

.draft-help{font-size:11px;color:#7b7772;padding:0 20px 10px;margin:0;background:#fcfaf8}